Introduction

About Synergy Manage

Synergy Manage is a multi-tier, multi-vendor, multi-tenant management solution for unified collaboration designed to empower organizations who deliver Video as a Service (VaaS) and Unified Communication as a Service (UCaaS). Its main focus is ensuring data integrity and operational efficiency in a multi-tenant environment with infrastructure components from different vendors.

Key features of the product include:

  • Real-time and historic data collection
  • Infrastructure monitoring
  • Provisioning management
  • Reporting
  • Billing
  • Intelligent call routing
  • End user Meeting Portal

This Administrator Guide provides the information you will need once the installation of Synergy Manage and product training

have been completed.

 

This Administrator Guide includes:

l Product overview.

l Carrying out initial configuration tasks.

l Report and invoice generation.

l Ongoing administration and maintenance tasks.

l Troubleshooting the Synergy Manage platform