Synergy Manage platform overview and requirements
The Synergy Manage platform is made up of a number of modules:
- SKY WinNode Server
- SKY SQL Database Server
- Linux Com Node Server
- Windows Remote Agent Server (Optional)
We strongly recommend that each server is used only for Synergy Manage (with the exception of the SKY SQL Database Server).
Hardware requirements
Minimum server resources:
Server | Operating system | Purpose | CPU | RAM | HDD | Comments |
---|---|---|---|---|---|---|
SKY WinNode Server |
|
Runs:
|
|
8 GB | 50 GB | |
SKY SQL Database Server |
|
Synergy Manage SQL database |
|
8 GB | 50 GB | Requires SQL Server 2012, 2014 or 2016 |
SKY ComNode |
Linux |
Synergy Manage Mongo and LDAP databases, and communication hub:
|
|
16 GB | 170 GB | High performance disk recommended (SSD/SAS) |
(Undefined variable: WinRemoteAgentServerLong) (optional) |
|
|
|
8 GB | 50 GB |
Remote Agent Server (optional)
The main purpose of a Remote Agent server is to fetch status information and call data records from infrastructure devices deployed at remote sites. This server is not mandatory in all types of installations, but is recommended for deployments where infrastructure devices are installed remotely.
If your Remote Agent server communicates with remotely located Cisco, Polycom or Skype for Business infrastructure components, then you will require a Windows Remote Agent (RA WinNode).
Network requirements
Synergy Manage requires that the following ports are open on your network (<-> = bidirectional):
Win Node:
Source | Destination | Protocol | Port (TCP unless otherwise stated) | Description |
---|---|---|---|---|
Win Node | Cisco CMS MCU |
HTTPS |
443 |
Read status |
Win Node |
|
SSH |
22 |
Read status |
Win Node |
|
XML over RPC |
|
Read status and data harvesting from MCU and/or ISDN RPC API |
Win Node | Cisco TCS |
HTTP/HTTPS |
80/443 |
Read status and data harvesting from TCS API |
Win Node | Cisco TMS |
|
|
Read status, data harvesting |
Win Node | Cisco VCS |
HTTP/HTTPS |
80/443 |
Read status and data harvesting from VCS API |
Win Node | Polycom RMX |
HTTP/HTTPS |
80/443 |
Read status |
Win Node | Polycom DMA |
|
UDP:
|
|
Win Node | Skype for Business front-end server | SQL | 1433 (or whichever port you have configured, if not default) | Read status |
Win Node | Skype for Business CDR server | SQL | 1433 (or whichever port you have configured, if not default) | Data harvesting |
Win Node | SMTP server(s) |
|
|
Send password reset email(s) and scheduled reports |
Win Node | SNMP Receiver | SNMP | 161 | SNMP Traps/Alarms |
Win Node | (Undefined variable: SQLDBServerShort) | SQL | 1433 | Read/write to/from SQL database |
Win Node | External AD/LDAP server | LDAP | 389 | AD/LDAP user sync. |
Win Node | Exchange | HTTP/HTTPS | 80/443 |
Exchange web services and API for Scheduling. |
Win Node |
Com Node |
|
|
|
Com Node:
Source | Destination | Protocol | Port (TCP unless otherwise stated | Description |
---|---|---|---|---|
Com Node | Pexip Infinity Management node |
HTTPS |
443 |
Provision VMRs. |
Com Node | Cisco CMS MCU |
HTTPS |
443 |
|
Com Node | SMTP server(s) | SMTP | 25 (or any port configured for SMTP) | Send alert and scheduling email(s). |
Com Node |
Cisco Codian MCU
|
XML over RPC |
|
Provision VMRs. |
All Com Nodes | (Undefined variable: SQLDBServerShort) | SQL | 1433 |
|
Cisco CMS MCU | Win Node |
HTTP/HTTPS |
Configurable (default is 6060) |
CDR Receiver for data harvesting
|
Cisco CMS MCU | Com Node |
|
|
Synchronization of users |
Remote Agent Servers (if implemented):
Source | Destination | Protocol | Port (TCP unless otherwise stated) | Description |
---|---|---|---|---|
RA WinNode | Cisco CMS MCU |
HTTP/HTTPS |
80/443 |
Read status
|
RA WinNode |
|
|
|
Read status |
RA WinNode |
|
XML over RPC |
|
Read status and data harvesting from MCU and/or ISDN RPC API |
RA WinNode | Cisco VCS |
HTTP/HTTPS |
80/443 |
Read status and data harvesting from VCS API |
RA WinNode | Polycom RMX |
HTTP/HTTPS |
80/443 |
Read status |
RA WinNode | Polycom DMA |
|
UDP:
|
|
RA WinNode | Skype for Business front-end server | SQL | 1433 (or whichever port you have configured, if not default) | Read status |
RA WinNode | Skype for Business CDR server | SQL | 1433 (or whichever port you have configured, if not default) | Data harvesting |
RA WinNode | SQL Server | SQL | 1433 (or whichever port you have configured, if not default) | Data harvesting |
RA WinNode | Win Node |
HTTP |
80 |
Harvest API |
Cisco CMS MCU | Win Node |
HTTP/HTTPS |
80/443 |
|
Network diagram
Supported infrastructure components
The following infrastructure software versions are supported for use with Synergy Manage. It is your responsibility to ensure that any infrastructure you want to integrate with Synergy Manage is running a supported software version:
Infrastructure | Version | Comments |
---|---|---|
Cisco VCS | All versions from X4.3 - X8.10.2 | |
Polycom DMA | v6.1 |
|
Skype for Business | 2013 | Billing and Provisioning are not supported for Skype for Business. |
Skype for Business | 2015 | Billing and Provisioning are not supported for Skype for Business. |
Codian MCU | All versions from 4.2 - 4.5 | UTC offset must be set to 0 due to the lack of support for automatic DST change. |
Cisco TelePresence Server | v3.0 and v3.1 | Provisioning is not supported for Cisco TelePresence Server. |
Pexip Infinity MCU | All versions from v11.x+ |
|
Cisco CMS Server | v1.8.x up to v 2.7 | |
Polycom RMX | v8.5.1 |
|
Cisco Codian ISDN Gateway | API v2.7 (sw v2.1 or later) |
|
Cisco TelePresence Management Suite (TMS) | all versions from v13.2 - v15.4 | |
Cisco TelePresence Content Server (TCS) | v5.0 - v6.1 |
|