This document outlines best practice configuration for CUCM to VCS-C to VCS-E for CONNECT optimal operation.
- Synergy SKY Suite 31.01.+
- Active CONNECT license
- Room enabled for CONNECT - https://support.synergysky.com/hc/en-us/articles/4417928627730-How-To-Configure-Synergy-CONNECT-in-Config-Tool
- *CONNECT Cloud
An example is using 5061 TLS encrypted trunks, this is recommended but a 5060 TCP can also be used.
SIP Trunk Example
Early Offer Support for voice and video calls* needs to be set to Best Effort (no MTP Inserted)
Trunk to EXP-C
DTMF Signaling Method needs to be set to "No Preference"
Verify Zone Profile (CUCM) set and not custom
Confirm a DNS rule is setup and not using Webex PSTN paths, dedicate is OK as below