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How To: Configure CMS MCU whiteglove features in Synergy SKY CONTROL

Nate Jorgenson
  • Updated

Introduction

This article will provide your team with the steps on how to configure CMS MCU features for Synergy SKY CONTROL whiteglove.

 

Note: Full functionality of this feature set requires you to have Cisco CMS in your environment. This should also be done from a computer with access to the SUITE. 

 

Prerequisites

Service Account

CMS account details (hostname, username and password)


Configuration Reference

Step by Step Guide

Prepare Integration within SUITE

Add Integration Settings:

  1. In your SUITE UI, navigate to GENERAL SETTINGS > Integrations Settings
  2. Under "Connections", select "ADD CONNECTION"
  3. Select "Cisco CMS" from the "Connection type" drop-down
  4. Name the connection 
  5. Add Hostname/Address for CMS
  6. Add Username for CMS
  7. Add Password for CMS
  8. Press the Test Connection button to ensure connectivity to CMS.
  9. Save
    mceclip0.png

Add API Integration

  1. In your SUITE UI, navigate to GENERAL SETTINGS > Integrations Settings
  2. Under "API Integration", select "ADD API INTEGRATION"
  3. Select "CONTROL" from the "Used for" drop-down
  4. Select the integration you previously created from the "Connection" drop-down
  5. All the details will auto populate
  6. Enable slider at the top right
  7. Save
  8. mceclip2.png
  9. Select Save Changes at the top right
  10. Deploy the "Current" Config

Dial out Configuration (optional)  

Dial out Configuration for CMS

  1. In your SUITE UI, navigate to GENERAL SETTINGS > Video Systems
  2. Find room you would like to configure and select edit on the room
  3. Ensure your URI is correct
  4. mceclip2.png
  5. Select "Connectivity Type" drop-down and select "Dial Out"
  6. Under "Dial Out Options" select drop-down labeled "Dial Out Protocol" and select your desired protocol.
  7. Select Save 
  8. mceclip0.png
  9. Select Save Changes at the top right
  10. Deploy the "Current" Config

Log in to Synergy SKY CONTROL  

Cisco CMS meeting in CONTROL

  1. Locate Cisco CMS meeting in CONTROL
  2. Expand meeting
  3. Locate "MCU controls" button at the bottom left
    1. Note, Cisco CMS must be started to have full feature set enabled
  4. mceclip6.png
  5. MCU options: Mute, Unmute, video start, video stop, disconnect call, layout, etc.