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How To: Using the Logs

Brian Greer
  • Updated

Introduction

This guide will explain how to find logs in legacy JOIN, and the Synergy SKY Suite, as well as how to adjust the level of detail in the logs and specify log storage.

 

Configuration Reference

 

Step by Step Guide

Synergy SKY Suite

Log Debug Mode

Enabling Debug Mode will provide more log information that can be used to troubleshoot errors.

  1. OPERATIONS > Logs
  2. Enable Debug Mode

mceclip0.png

 

Log Location

Logs in the Suite are self-contained and bundled by the software on your request. There are 2 levels of logs: Complete Log bundle and 24HR Log Bundle. Inside your Synergy SKY Suite software, perform the following steps:

  1. OPERATIONS > Logs
  2. Click CREATE COMPLETE LOG BUNDLE
    mceclip13.png
    This will compile a log bundle and then provide a link to download it as a .zip file

 

 

 

Legacy JOIN 5.0

Log Locations

There are two sets of log files stored in these default locations:

  • Service:

    • C:\SynergySKY\SynergySKYEnterpriseScheduling\Logs\

  • Config Tool:

    • C:\SynergySKY\SynergySKYConfig\Logs\

Log Levels

There are two separate log levels in JOIN: INFO and DEBUG. The default log level is INFO, which gives limited information about events and errors. Increasing the log level to DEBUG will provide more information that can be used to troubleshoot errors. We advise switching to DEBUG only during troubleshooting, as the amount of information logged in that level is typically more than is necessary for day-to-day use and there is an increase in disk usage.

The log level is increased by opening the log.config & replacing the text "INFO" with "DEBUG" on lines 4 and 23 in the Service and Config files, respectively.

 

The log.config files are found here:

  • Service:

    • C:\SynergySKY\SynergySKYEnterpriseScheduling\log.config

  • Config Tool:

    • C:\SynergySKY\SynergySKYConfig\log.config

Log Size

The logs by default will roll over once they have reached 10MB, and a maximum of 10 log files are kept. You can increase the size of the log files and the log file history by changing the maximumFileSize and maxSizeRollBackups attributes in the log.config files. You can use KB, MB or GB as suffix when specifying the log maximumFileSize.

 

 

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