Cisco OBTP or Polycom OTD button does not appear on the endpoint touch panel
Symptoms | Probable causes | Actions |
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When booking a Skype or One-Time-VMR meeting that includes one or more Exchange resource meeting room(s) as a participant, the Cisco OBTP or Polycom OTD button never appears on the meeting room(s) touch panel. | Software could not find Skype meeting information or VMR information (based on Regex rules). | Check the log for details, and correct the rules accordingly. |
Software failed in reading the booking in Exchange. | Open the Configuration tool and use the button to test that the rooms are correctly configured. | |
The Software cannot contact the endpoint. | Go to the Video Systems and press to verify that The Software can connect to the endpoint. |
One-Time-VMR is not provisioned on the MCU
Symptoms | Probable causes | Actions |
---|---|---|
Calls to/from One-Time-VMR meetings are failing. | The Software cannot contact the MCU. | Press the button in the configuration tool to verify that The Software can communicate with the MCU. |
VMR licenses are depleted. | Check that you have sufficient VMR licenses on the MCU. | |
Conflicting alias on the MCU. | Check the log for details. |
One-Time-VMR is not deprovisioned on the MCU
Symptoms | Probable cause | Actions |
---|---|---|
The VMRs are not disappearing from the MCU after the meeting is finished, which would eat up VMR licenses and potentially stop later one-time-vmr meetings from being provisioned due to conflicting aliases. | The Software cannot contact the MCU. |
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Error in configurator when adding rooms
Symptoms | Probable cause | Actions |
---|---|---|
Error '401 Unauthorized' when accessing the Rooms tab in the configuration tool. | The Software cannot authenticate to Exchange using the credentials in the configuration tool. |
InThe Software Configurator General Settings tab, check the format of the EWS Service Account Username. Sometimes Microsoft Exchange requires that the username is entered using one of the following formats:
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Dial-out to meeting room does not happen at meeting start time
Symptoms | Probable cause | Actions |
---|---|---|
The Software does not dial out to a meeting room participant at the meeting start time. |
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Check The Software log and MCU log for details. |
Dial-out from the video system (Green Cisco OBTP or Polycom OTD button) does not work
Symptoms | Probable cause | Actions |
---|---|---|
The (Undefined variable: Join.OBTPShort) or Polycom OTD button is disabled and cannot be pushed. | The button becomes activated at the “startup buffer” time, and cannot be pushed before that. | Check the The Software configuration. |
The button is pushed, but call fails to connect. | VMR is not correctly provisioned: The uri is invalid due to incorrect Regex rules. |
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Recipients do not receive dial-in information emails when meeting is booked
Symptoms | Probable cause | Actions |
---|---|---|
Specified recipients do not receive any email containing dial-in information when meeting is booked | Error in email template. | Check the syntax of the HTML in your email templates. |
The Software cannot contact the Exchange server - Invalid configuration. | Check the configurator General Settings tab to ensure that the server and credentials are correct and that you are using the correct format for the EWS Service Account Username. |