There should be a valid reason why the customer needs an offline license, but if they really do, this is the way to generate and apply it.
Step by Step Guide
- Identify the server's Machine ID (Support menu ==> Show system info)
- Send this Machine ID to Order Management who will generate an offline key
- Apply it as follows:
- Go to https://server/config/General-Settings/Advanced
- Click ADD a new Key/value and populate the form with a key "suite.offlinelicense" and the offline license key as the value: