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How To: Configure Synergy SKY for MS Teams Call Data Collection

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Introduction

The Synergy SKY platform comes with comprehensive reporting and analytics features. The analytics module can be integrated with Microsoft Teams so that booked Teams meetings are shown in the meeting reports, including Teams specific data.

Microsoft Teams data will be shown in the reports for all participants, whether they join from a computer, Microsoft Teams Room (MTR) or any other meeting room participating through a CVI gateway

 

There are two ways to configure the integrations, either with or without a proxy in the customer's network.

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Prerequisites

Network Requirements The Synergy SKY platform must be reachable from Microsoft Azure either (1) directly on port 443 or 42007 or (2) through a proxy

 

Configuration Reference

 

Step by Step Guide

Configure Microsoft Azure

  1. Log In to https://portal.azure.com

  2. Click on Azure Active Directory

  3. Select App Registrations
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  4. Click on New Registration

  5. Enter a name and click on Register
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  6. Copy the fields Application (client) ID and Directory (tenant) ID (these are to be used when configuring Synergy SKY)

  7. Click on Certificates & Secrets

  8. Click on New client secret, then give it a name and set it to never expire. Click Add

  9. Copy the client secret

    Note: This secret is to be used when configuring Synergy SKY
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  10. Click on API Permissions

  11. Click on Add a permission, Microsoft Graph, Application permissions. Select the following permissions:

    • CallRecords.ReadAll
    • User.Read.All

  12. Then click the Add permissions button

  13. Grant Consent: An admin account would need to login and click the “Grant admin consent” button

 

Configure Synergy SKY

  1. Go to Integration Settings
  2. In the Connections section, click Add Connection
  3. Select MS Graph API connection and populate the Client ID, Tenant ID and Client Secret that you copied from the Azure portal:
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  4. Then, under the API Integrations section, click Add API Integration and select "CDR Collecting" in the Used for dropdown list, and select the connection that you created above in the Connection dropdown list
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SSL Certificate With Proxy

If the Synergy SKY platform runs behind a proxy in the customer's environment, the proxy server needs to have a valid SSL certificate installed.

 

SSL Certificate Without Proxy

If the Synergy SKY platform is reachable for Azure directly, you will need to add a valid SSL certificate to the Synergy SKY server. Refer to the related article below on how to add the certificate.

 

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