Historical release notes
November 27, 2023 - Software Version 31.08.6578
New Features
- Connectivity Preference now split into "CONNECT Teams, CONNECT Google, CONNECT Zoom" separately
*Reach out to support@synergysky.com for additional information and initial setup
Top Resolved Issues
- Fixed unhandled exception in calendar synchronization which caused OBTP failures
- Fixed Zoom invites matching with no CRC information in invitation
- SUITE will no longer attempt to provision CONNECT URIs for non CONNECT deployments
- Preserve TMS function now correctly verifies OBTP at meeting start buffer
- URI reservations are now correctly created when meeting was already matched
- Insight Operations Dashboard no longer shows duplicate information
- Insight fixed CONTROL dashboard missing meetings
Other Changes and Improvements
- SUITE no longer pulls non video systems from Webex API
- Connectivity preference "CVI" renamed to "CVI/CRC"
- Matching engine for Teams meetings now correctly handles cross platform forwarding
September 29, 2023 - Software Version 31.07.6344
New Features
- The Management Suite now supports CONNECT for Zoom* in addition to its existing support for Microsoft Teams and Google Meet
- ‘Join with ID’* allows users to enter their CONNECT powered meetings from any video device using the native meeting ID provided in the original invite
- Introducing Insight, Anaylze’s new and improved overview of your SynergySKY Management Suite
-
- Operational Dashboards
- Upcoming and Ongoing ‘Meeting information’ dashboards
- Room and Video System ‘Health and Status’ dashboard
- Operational Dashboards
*Reach out to support@synergysky.com for additional information and initial setup
Top Resolved Issues
- Resolved Issue: Duplicate URI provisioning with OneTimeVMRs
- Resolved Issue: Grafana will no longer automatically check for updates
- Resolved Issue: CONNECT Zoom not being preferred over CRC for OBTP if configured as top preference
- Resolved Issue: Macros pushed by Suite were using legacy parameter on newer cisco endpoint software versions
- Resolved Issue: Calendar was not being updated with correct VMR URI after wipe-and-resync when using EWS
Other Changes and Improvements
- Zoom matching rule improvements
- Endpoints will be marked as offline if they do not report back during health check
- Improvements to classification for meetings with multiple room participants
- Config Tool: Room name is now editable
- Improvements to Teams matching when using EWS
August 28, 2023 - Software Version 31.06.6232
New Features
-
The Management Suite now supports CONNECT for Google Meet in addition to its existing support for Microsoft Teams meetings, giving organizations greater flexibility and control over their video conferencing needs.
Improvements
- Added more granularity to proxy configuration.
This gives admins full control over which API integration is to use a proxy. - Significantly optimized the synchronization of rooms with the latest graph API version.
This leads to improved performance, resource efficiency, reliability, and compatibility, which ultimately enhances the user experience. - Enhanced validation makes it easier for admins to import video system configurations.
Less time needs to be spent troubleshooting import failures. The overall experience is improved with more detailed feedback on errors. - Improved the logic behind the display of appliances in the Synergy Config Tool.
This results in a more consistent and accurate display of appliance information. - Optimized phonebook support for Cisco devices.
Phonebook requests are now more reliable, improving the user experience.
Top Resolved Issues
- The process of getting CONNECT URIs now has a better retry mechanism if initial attempts fail.
- Out of memory exception when creating the log bundle no longer occurs.
- The ability to specify an unbooking policy when editing individual rooms has been fixed.
- OBTP is now guaranteed to be synchronized as soon as known video systems are powered on or re-introduced to their default network.
- The meeting synchronizer now supports a new Microsoft Teams calendar invitation template.
July 5, 2023 - Software Version 31.05.6074
Overview
This release offers significant improvements in the discovery, identification, and generation of meetings from Outlook, Google Calendar, and Office 365. Users can now seamlessly connect to video conference rooms with higher precision than ever before.
Improvements
-
Enhanced Meeting Synchronizer:
The meeting synchronizer, also known as the matching engine, has been improved to ensure better integration of meeting invitations, room resources, and participant information. It is now better capable of handling any inconsistencies or conflicts in meeting details, optimizing resource allocation, and minimizing disruptions during meeting setup and connection. These enhancements ensure a smoother and more consistent experience for all meeting participants, particularly in mixed environments where different types of devices or platforms are used to connect.
For example, there are two rooms invited to a meeting and one has deleteComments set to true therefore removing the invitation body. Now with the improved meeting synchronizer, meeting details will be merged and handle multiple sources for the OBTP information resulting in both video systems receiving OBTP.
If you wish for the system not to receive a button for particular meetings, you can utilize our OBTP exclusion policy found under Rooms and configure per room. To learn more about deleteComments please follow this link.
Top Resolved Issues
-
Webex API Validation:
Updated the Synergy SKY configuration tool's Webex API validation to ensure compatibility and reliability with the new version from Cisco. * - Phonebook Address:
The Synergy SKY configuration tool's phonebook now displays the fully qualified domain name (FQDN) that has been configured. - Phonebook Looping:
Resolved an issue where the phonebook would loop and duplicate on certain video endpoints, improving the effectiveness of meetings. - Email Sending Issue:
Fixed a problem where the Synergy SKY Management Suite would not send an email containing Virtual Meeting Room (VMR) information if the user made a booking within the start buffer time frame. With this fix, the email is now sent regardless of the booking time, providing smooth virtual meetings. - CONTROL Reporting:
Resolved an issue where endpoints were not reporting the number of participants in CONTROL, affecting the accurate monitoring of meeting participants. The reporting functionality has now been fixed, enabling better tracking. -
Logging Improvements:
Implemented logging improvements that provide detailed and useful information for troubleshooting and analysis purposes, enriching the ability to identify and address issues effectively.
* Some organizations may need to remove and re-add the API to refresh their configurations and ensure compatibility and reliability with the new version of Cisco's Webex API. Click here for more information.
April 20, 2023 - Software Version 31.04.5858
Overview
This release includes several new features, improvements, and issue resolutions that enhance Management Suite's speed, stability and usability.
New Features
- Improved calendar synchronization. This leads to a significant decrease in processing time for click-to-join buttons which now appear instantly in cases of ad-hoc booking and forwarding of ongoing meetings.
- A new Operational Dashboard has been introduced, improving support visibility for IT admins and giving insight into calendars and video systems. Management Suite admins can find this dashboard here: Analyze -> Dashboards -> Ops Dashboards.
- The user interface in CONTROL has been improved to show room names instead of room addresses. Room addresses can still be seen by hovering over the room name.
- SHA256 checksums are now created during the build process for every upgrade package, for security verification of publicized Synergy SKY Management Suite upgrade packages. Checksums are available upon request.
- Multi-language calendar invitations are now supported. Please refer to this page for a list of supported languages.
Top Resolved Issues
- Fixed OBTP functionality when moving meetings more than 24 hours
- Fixed issue where the organizer is external to the company
- Fixed issue in config tool for the forwarding notification feature
- Fixed issue for round-robin DNS look up
- Fixed issue where People & Actions Macro was activated on non-CONNECT calls
- Fixed issue where proxy would not respect username/password when configured via config tool
- Fixed config issue for Microsoft EWS integration
- Improved macro version check to avoid unnecessary macros restarting
- Fixed issue where RTMP links were not being dialed out to via Pexip MCU
- Fixed issue in config tool. VMR resource account now correctly displays "Ok" when valid
- The People & Actions Macro now has proxy support
- Fixed issue where CONTROL loses track of the current call when a new incoming call is rejected
- Fixed issue where offline licenses prevent users from adding API integrations
- Fixed issue where config tool could not update appliance type for Suite clusters
- Added better support for Teams invites coming from Google
- Fixed issue in config tool where "act of behalf" was not shown when editing API integration
- Fixed issue for certain Mimecast URLs
February 10, 2023 - Software Version 31.03.5287
Overview
This version of the Management Suite resolves many issues and optimizes several features to enhance the user and administrator experience.
Top Resolved Issues
|
Issue Description |
Build |
|---|---|
|
1523: Fixed an issue with changes to recurring meetings related to EWS integration
|
5287 |
|
1609: VMR Calendar resource no longer consumes a license |
5287 |
|
1634: Form validation improvements in the config tool related to capital letters in email addresses |
5287 |
|
1703: Grafana report improvements and fixes |
5287 |
|
1733: Removing a macro now also removes the UI extension |
5287 |
|
1753: Bulk actions limit increased for the configuration tool |
5287 |
|
1768: Touch panel video meeting bookings no longer removes the WebEx button |
5287 |
December 8, 2022 - Software Version 31.01.4735
Overview
This version of the Management Suite introduces two new significant features and addresses a number of important fixes. This includes the improvement of meeting synchronization on updates and an issue with the PDF generator in ANALYZE.
New Features & Improvements
|
Feature Name |
Description |
Build |
|---|---|---|
|
Native Microsoft Teams experience offered to Cisco Touch 10, DX-series, and Desk Pro users |
|
4735 |
|
Hybrid Calendar coexistence support for rooms |
Hybrid calendars from Cisco Webex can now coexist with the Management Suite. This allows users to book Microsoft Teams meetings and be called while using CONNECT. Information on how to configure endpoints with hybrid calendar co-exist mode can be found here. |
4735 |
Resolved
|
Issue Description |
Build |
|---|---|
|
1748: Improved meeting synchronization on updates
|
4735 |
|
1548: Fixed issue in CONTROL where some meetings wrongly lasted for a very long time |
4735 |
|
1430 & 1496: Fixed issue with PDF generator in ANALYZE |
4735 |
|
1756: Suite 31.00.4388 - 2min delay in updating button on the codec for CONNECT URI |
4735 |
|
1694: Fixed log gathering from SSH/Console |
4735 |
|
1739: G-Suite Teams Meeting |
4735 |
|
1516: Fix for matching on certain Skype for Business meetings |
4735 |
|
1719: OBTP error whilst also successfully pushing |
4291 |
November 17, 2022 - Software Version 31.00.4528
Resolved
|
Issue Description |
Build |
|---|---|
|
Generic query optimization for the database |
4528 |
|
1592: Fixed issue with older meetings re-appearing for processing |
4528 |
|
1702: Fixed an issue with processing some URL-safe links |
4528 |
|
1620: Fixed parsing issue with certain French calendar events in Google Calendar |
4528 |
|
1700: Fixed parsing of CVI information that contains a prefix |
4528 |
September 30, 2022 - Software Version 31.00.4110
Overview
In this version of the Synergy SKY Management Suite, we’ve added great new features including support for Keycloak, Early Auto-Dial meeting verification for VMRs, and additional functionality for Poly Group Series endpoints in CONTROL.
Please Read
-
For those that have implemented AD authentication for Control, please note that Keycloak will supersede this integration. You must turn off the current integration before upgrading and re-enabling the integration through Keycloak
- Please ensure that you have migrated to Rocky Linux 8.6 as the native operating system for the platform before upgrading to this version of the Synergy SKY Management Suite. This guide is available.
New Features & Improvements
|
Feature Name |
Description |
Build |
|---|---|---|
|
Keycloak Support |
Introduced Keycloak (https://www.keycloak.org/) support for Synergy SKY Suite. This provides support for Multifactor Authentication, Single Sign-on and allows for differential access to specific Synergy SKY management suite modules. |
4110 |
|
Early Auto-Dial Meeting |
Room Check feature for Pexip Infinity and Cisco CMS that VMR Provisioning and pushes any buttons/connects all dial-out devices associated to the meeting automatically. |
4110 |
|
Poly Group Series Click Through support |
In CONTROL, an Admin can now access the Group Series web control screen using a single button click. |
4110 |
| Webex Dial-Out Macro |
Cisco Webex device macro that enables an automatic dial out to any scheduled meeting. Including cancel and postpone functionality. Works in conjunction with Synergy SKY easy join functionality. |
4110 |
Resolved
|
Issue Description |
Build |
|---|---|
|
1514 – Synergy CONNECT dial-out button from CONTROL interface |
4110 |
|
1698 – Improved upgrading/importing configuration mechanism |
4110 |
|
1602 - Video Systems are unable to have "Connect" be set as the Connectivity Preference in Configuration Module |
4110 |
|
1498 – Deprecation of the Use of Active Directory Authentication Libraries (ADAL). Using MSAL. |
4110 |
September 19, 2022 - Software Version 30.06.4018
Overview
Synergy SKY is proud to announce the latest version of its main flagship product. Synergy SKY Management Suite is an instrumental part of the Synergy CONNECT product and represents the self-hosted portion of the system. The latest version introduces Rocky Linux 8.6 as the native operating system for the platform as well as several improvements to the software.
Build 30.06.4018 is a minor release for the Synergy SKY Management Suite. This addresses an issue with meetings being sorted wrongly on Poly endpoints when using EWS Emulator. Changed Webex API scope to accommodate for deprecated API in Webex Control Hub.
Resolved
| Issue Description |
Build |
|---|---|
|
1663 – meetings being sorted wrongly on Poly endpoints when using EWS Emulator |
4018 |
|
1680 – Changed Webex API scope to accommodate for deprecated API in Webex Control Hub |
4018 |
Release Date
September 7, 2022 (version 30.06.3893)
Build 30.06.3893 is a minor release for the Synergy SKY Management Suite. This addresses an issue with FedRamp Webex where the initial token registration fails to authorize.
Resolved
| Issue Description |
Build |
|---|---|
|
1644 – FedRamp Webex initial token registration fails to authorize |
3893 |
Release Date
August 15, 2022 (version 30.06.3709)
Build 30.06.3709 is a Minor release for the Synergy SKY Management Suite.
The specific areas of improvement are as follows:
Resolved
| Issue Description |
Build |
|---|---|
|
1633 – Optimized the import of Webex devices |
3709 |
|
1623 – Fixed "OBTP Policy" feature issue when second consecutive meeting is book on an endpoint |
3709 |
|
1519 – Further improvements with the on-screen display of meetings in CONTROL |
3709 |
Release Date
July 6, 2022 (version 30.06.3685)
Resolved
Build 30.06.3685 is an urgent minor release for the Synergy SKY Management Suite. This remedies an issue with the Configuration tool’s “Bulk Action” feature. This is only noticed when no Rooms are present in the Configuration tool. Only affects prior 30.06.xxxx versions.
July 5, 2022 - Software Version 30.06.3671
New Features & Improvements
|
Feature Name |
Description |
Build |
|---|---|---|
|
Rocky Linux 8.6 native install |
Introduced Rocky Linux 8.6 as the native operating system for the Synergy SKY Management Suite server platform. |
3671 |
|
Webex Workspace Integration |
Introduced Webex Workspace Integration for registered endpoints |
3671 |
Resolved
| Issue Description |
Build |
|---|---|
|
1556 – Install Failure due to SSL Certificate handling issue |
3671 |
|
1519 – Delays with CONTROL meeting list update |
3671 |
|
1606 – OBTP Call type selection filter not working when consecutive meetings are added |
3671 |
|
1553 – Multiple endpoints connected to a single room |
3671 |
|
1533 – In-Room Booking Macro Management |
3671 |
|
1473 – Automated email notifications not triggering for Zoom/Webex |
3671 |
|
1587 – Webex API timeout for deployments above 1000 devices |
3671 |
|
1551 – Offline Licenses not populating Synergy CONNECT settings |
3671 |
|
1559 – Implemented better system log cleanup |
3671 |
|
1518 - Bulk Import Location Field |
3671 |
Important Note for Synergy JOIN and Synergy CONTROL Users:
End of Support for Windows-based JOIN 5.x (and earlier) applications.
As previously reported, on January 31st, 2022, Synergy SKY officially ended support for Microsoft Windows-based Synergy JOIN and Synergy CONTROL applications. Current licensed users can migrate to the Synergy SKY CONNECT to continue to enjoy the supported benefits of JOIN, CONTROL, and ANALYZE in one platform (cloud interoperability not included). Users will be able to continue using Synergy JOIN and CONTROL, but some workflows may not work or have limited functionality for users running on these unsupported versions. For the best experience, we recommend upgrading to the latest Synergy SKY CONNECT.
June 8, 2022 - Software Version 30.05.3562
Overview
Synergy SKY is proud to announce the latest version of its main flagship product. Synergy SKY Management Suite 30.05 is an instrumental part of the Synergy CONNECT product and represents the self-hosted portion of the system. The latest version introduces the ability to upgrade the base operating system of the platform as well as several improvements to the software.
Resolved
| Issue Description |
Build |
|---|---|
|
1574 – Minecast URL rewrite handling for European customers |
3562 |
|
1591 – Improved corrupted calendar processing mechanism |
3562 |
May 16, 2022 - Software Version 30.05.3534
New Features & Improvements
|
Feature Name |
Description |
Build |
|---|---|---|
|
Rocky Linux Support |
Enable the product server build to be upgraded to Rocky Linux 8.5 from CentOS using the built-in SSL tool |
3534 |
Resolved
| Issue Description |
Build |
|---|---|
|
1510 – Regex Improvement to handle meetings booked using Outlook Plug-in and EMS booking Portal |
3534 |
|
1522 – EWS API doesn’t match MS Teams meetings when CVI and/or invite headers are missing |
3534 |
|
1529 – Software update download proxy issue |
3534 |
|
1547 – Debug mode toggle issue |
3534 |
|
1549 - Addressed issues with missed plug-in invite rewrites (manual updates) to recurring meetings |
3534 |
|
1552 – Google Meet invites not matching |
3534 |
|
1560 – Database Backup boots/reboots as inactive |
3534 |
Known Issue:
Configuration User Interface upon upgrade may become unresponsive. The interface will return once the upgrade is in progress. Refresh the screen after a couple of minutes and the user interface will return to normal.
Important Note for Synergy JOIN and Synergy CONTROL Users:
End of Support for Windows-based JOIN 5.x (and earlier) applications.
As previously reported, on January 31st, 2022, Synergy SKY officially ended support for Microsoft Windows-based Synergy JOIN and Synergy CONTROL applications. Current licensed users can migrate to the Synergy SKY CONNECT to continue to enjoy the supported benefits of JOIN, CONTROL, and ANALYZE in one platform. Users will be able to continue using Synergy JOIN and CONTROL, but some workflows may not work or have limited functionality for users running on these unsupported versions. For the best experience, we recommend upgrading to the latest Synergy SKY CONNECT.
February 23, 2022 - Software Version 30.04.3210
Overview
Synergy SKY is proud to announce the latest version of its main flagship product. Synergy SKY Management Suite is now compatible with Synergy SKY CONNECT 1.0. This introduces features focused on the interoperability of SIP endpoints to Microsoft Teams via cloud-based service (configured separately). This version introduces the on-premises workflow components needed to provide OBTP & Click to Join services for seamless connectivity to Microsoft Teams meetings using standard invites and default weblink. The following features and fixes have been added to the product.
Your feedback is always appreciated at featurerequest@synergysky.com
New Features & Improvements
|
Feature Name |
Description |
Build |
|---|---|---|
|
Compatibility with Synergy SKY CONNECT 1.0 |
Introducing compatibility with Synergy CONNECT 1.0. Provide the ability to handle Microsoft Teams meeting invite weblink and provide a SIP URI based button to supported endpoints. |
3210 |
|
Product Name Change |
Renamed Synergy SKY Management Suite to Synergy SKY Connect – base features and functionality remain the same. |
3210 |
|
In-Room Booking |
Book a meeting with your default collaboration platform from your Cisco Endpoint’s Touch 10 or Navigator Touch panel. Feature no longer preview. |
3210 |
|
Cluster Deployment |
Configure the on-prem portion of the Synergy SKY CONNECT platform to manage primary and secondary servers. |
3210 |
Resolved
| Issue Description |
Build |
|---|---|
|
1488 - Improved Microsoft Graph API handling to mitigate throttling |
3210 |
|
1494 – Support changes to Webex API in 10.11.1.1 endpoint upgrade |
3210 |
|
1521 – Correct Proxy Settings path for Synergy Connect |
3210 |
|
1525 – Non-CVI MS Teams meetings misidentified as One-Time VMR Meetings |
3210 |
|
1511 – Rooms missing from ANALYZE Room Report |
3210 |
February 7, 2022 - Software Version 30.04.3037
New Features & Improvements
|
Feature Name |
Description |
Build |
|---|---|---|
|
Compatibility with Synergy SKY CONNECT 1.0 |
Introducing preliminary compatibility with Synergy CONNECT 1.0. Provide the ability to handle Microsoft Teams meeting invite weblink and provide a SIP URI based button to supported endpoints. |
3037 |
Resolved
| Issue Description |
Build |
|---|---|
|
1482 - Bulk Import Causes Duplicate Entries |
3037 |
|
1486 - Control and Analyze display gateway calls as 2 different calls |
3037 |
|
1425 - Endpoint Control disappears on meeting end time – meeting is still ongoing |
3037 |
Important Note for Synergy JOIN and Synergy CONTROL Users:
End of Support for Windows based JOIN 5.x (and earlier) applications
As previously reported, on January 31st, 2022, Synergy SKY has officially ended support for Microsoft Windows based Synergy JOIN and Synergy CONTROL applications. Current licensed users can migrate to the Synergy SKY CONNECT to continue to enjoy the supported benefits of JOIN, CONTROL and ANALYZE in one platform. Users will be able to continue using Synergy JOIN and CONTROL, but some workflows may not work or have limited functionality for users running on these unsupported versions. For the best experience, we recommend upgrading to the latest Synergy SKY CONNECT.
January 13, 2022 - Software Version 30.03.2936
Overview
Resolved Issues
| Issue Description | Build |
|---|---|
|
1494 – OBTP errors resolved for Cisco endpoints on RoomOS 10.11.1.1 |
2936 |
November 12, 2021 - Software Version 30.03.2693
New Features & Improvements
| Feature Name | Description | Build |
|---|---|---|
| Room Issue Notification | Provide a warning email to the meeting organizer when the Synergy SKY Management Suite Identifies a meeting issue that may prevent the room/system you’ve booked to join the meeting. (ie. MS Teams with no URI) | 2693 |
| Cisco Endpoint Phone Books | Push multitiered Phonebooks to Cisco endpoints handled by the Synergy SKY Management Suite | 2693 |
| Webex FedRAMP OBTP | Are you using FedRAMP and need OBTP for all your meeting needs? Synergy SKY Management Suite will now handle pushing to endpoints for use with all major collaboration services. | 2693 |
| In-room Booking (Preview) | Book a meeting with your collaboration platform from your Cisco Endpoint’s Touch 10 or Navigator Touch panel. We support all platforms that your Cisco device can connect to. | 2693 |
Resolved
| Issue Description | Build |
|---|---|
|
1451 – Google Calendar Meeting Header Handling errors resolved |
2693 |
|
1447 - Meeting Matching errors for Google Calendar invites |
2693 |
|
1448 – Sensor room association issues in configuration tool resolved |
2693 |
|
1464 – Increased room limit for endpoints in Webex Control Hub Integration |
2693 |
|
1461 – Alignment option for time zone start time prior to sending meeting invite |
2693 |
|
1412 - Panopto/RTMP recordings not stopping when meeting ends |
2693 |
Important Note for Synergy JOIN and Synergy CONTROL Users:
End of Support for Windows-based JOIN 5.x (and earlier) applications
On January 31st, 2022, Synergy SKY will officially end support for Microsoft Windows based Synergy JOIN and Synergy CONTROL applications. Current licensed users can migrate to the Synergy SKY Management Suite to continue to enjoy the supported benefits of JOIN, CONTROL and ANALYZE in one platform. Users will be able to continue using Synergy JOIN and CONTROL, but some workflows may not work or have limited functionality for users running on these unsupported versions. For the best experience, we recommend upgrading to the latest Synergy SKY Management Suite.
October 6, 2021 - Software Version 30.02.2459
Overview
Synergy SKY has once again raised the functionality bar for organizations with a multivendor (“best of breed”) Collaboration strategy. The latest version of Synergy SKY Management Suite is now available. This version enhances the platform’s white glove capabilities, regex rule engine and Webex connectivity for Cisco endpoints.
As collaboration environments grow more complex, only the Synergy SKY Suite can simplify your deployment and provide a single point of access for universal single-click meeting connection (OBTP) for Cisco/Poly endpoints, on-prem video bridge control and meeting room usage analytics. All the functionality of our award-winning product line for BEFORE, DURING and AFTER meetings are now available in one bundle. Upgrade now to unlock the Power of the Synergy SKY Management Suite.
New Features & Bugfixes
Improvements
| Improvement Name | Description | Build |
|---|---|---|
|
Invite Parsing |
Automatic handling of National Non-US Zoom invites |
2459 |
|
MS Teams Configuration |
Improvements to event receiver mechanism for MS Teams upon system reconfiguration |
2459 |
|
Database Optimization |
External database improvements for AWS implementations |
2459 |
Resolved
| Issue Description | Build |
|---|---|
|
Addressed consistency challenges with the “Meeting Organizer” report |
2459 |
| Fix for registering Cisco HTTP feedback when deployed with a Proxy | 2459 |
| Fixed the calendar verification process for Webex registered endpoints | 2459 |
| Addressed Webex based actions not properly being logged | 2459 |
August 27, 2021 - Software Version 30.02.2108
Improvements
| Improvement Name | Description | Build |
|---|---|---|
| Database performance | Improved load handling on the internal database | 2108 |
Resolved Issues
| Issue Description | Build |
|---|---|
| Fixed an issue with high CPU usage in large deployments | 2108 |
| Fixed an issue with matching rule for MS Teams in Header | 2108 |
| Fixed an issue with matching rules for Zoom, specific to meetings with passcodes | 2108 |
| Fixed an issue with matching rule for Google Meet | 2108 |
| Fixed an issue with Travel/ROI report in Analyze | 2108 |
| Fixed an issue with processing of video reports in Analyze | 2108 |
July 23, 2021 - Software Version 30.02.1970
Resolved Issues
| Issue Description | Build |
|---|---|
| Fixed an issue with OBTP and Cisco Endpoints running software version 10.5.x | 1970 |
| Fixed an issue with Join matching rules not being applied properly | 1970 |
| Fixed an issue with CSV importer for Rooms and Video Systems | 1970 |
July 16, 2021 - Software Version 30.02.1941
Resolved Issues
| Issue Description | Build |
|---|---|
| Fixed an issue where meeting duration was set to 0 for OBTP | 1941 |
July 5, 2021 - Software Version 30.02.1930
Resolved Issues
| Feature Name | Description | Build |
|---|---|---|
| Meeting Rule Automation | Synergy SKY has simplified and automated the identification of the most common meeting invites. Out of the box, the Synergy SKY Management Suite now provides the details for Webex, Microsoft Teams, Zoom and other boutique providers. | 1930 |
|
Improved Endpoint Control
|
Give your administrators visibility and access to participants regardless of meeting type. Endpoints registered to the Synergy SKY Management Suite can now be added/removed and muted/unmuted from Webex, Microsoft Teams, Zoom and other boutique providers. | 1930 |
| Cisco WebRTC Link OBTP | Microsoft Teams invitations with WebRTC links (no SIP details) will now trigger OBTP on supported Cisco endpoints. | 1930 |
| Debug Log Bundle Fix | Creating a debug log bundle would in certain cases cause the primary disk to fill up. | 1930 |
May 20, 2021 - Software Version 30.01.1706
Overview
As collaboration environments grow more complex, only the Synergy SKY Management Suite can simplify your deployment and provide a single point of access for universal single click meeting connection (OBTP) for Cisco/Poly endpoints, on-prem video bridge control and meeting room usage analytics. All the functionality of our award-winning product line for BEFORE, DURING and AFTER meetings are now available in one bundle. Upgrade now to unlock the Power of the Synergy SKY Management Suite.
Your feedback is always appreciated at featurerequest@synergysky.com
New Features
| Feature Name | Description | Build |
|---|---|---|
|
Newly expanded database flexibility allows for larger deployments to separate data storage from the application server.
|
1706 | |
|
Use the 3rd party database access to extend reporting capabilities to external analytics packages and report writing platforms (ie. Tableau/MS Power BI).
|
1706 | |
| White glove access link to meetings in CONTROL |
Allow administrators to harvest and access the conference coordinates of the meeting they are managing. A real timesaver when time is of the essence.
|
1706 |
| Warning for potential Endpoint problems related to upcoming meetings |
Provides the administration with visual cues about endpoints not responding to the Synergy SKY Management Suite. Know about the issue before it becomes a problem and stay proactive.
|
1706 |
|
Automatic backup with manual failover
|
Revamped dual server active/passive deployment model allowing administrators to activate and failover to a secondary standby server.
|
1706 |
|
ANALYZE Dashboard
|
Simplified dashboard that identifies key performance indicators and how your collaboration platform is trending over time. Click-through to expose the detail or get a birds-eye view of usage patterns in your multivendor environment.
|
1706 |
|
|
As part of the exclusive Cisco Webex Endpoint Certification program, made improvements to how the Synergy SKY Management Suite distributes OBTP information to a Cisco endpoint.
|
1706 |
|
CDR data directly from endpoints
|
CDR can be collected directly from endpoints to mitigate the need for direct communication to on-prem MCUs and cloud-based services.
|
1706 |
|
“Light Mode” for Reports
|
Reports are now available in light mode by default for all systems licensed through Cisco.
|
1706 |
June 7, 2021 - Software Version 30.00.1746
Resolved Issues
| Issue Description | Build |
|---|---|
| Fixed an issue causing high load on postgres DB with high amount of sensor data. | 1746 |
| Fixed delayed data in Analyze for rooms where calendar email is identical to endpoint URI. | 1746 |
February 15, 2021 - Software Version 30.00.1308
Overview
New Features
| Feature Name | Description | Build |
|---|---|---|
| Simplified Configuration |
- Deploy the system in Azure, AWS, Google Cloud Platform, or on-prem. - The entire Synergy SKY product line (JOIN/CONTROL/ANALYZE) is offered in one bundle - Consolidated configuration for entire platform |
1308 |
| Microsoft Teams Reports |
- Microsoft Teams information is now collected and integrated into the Synergy SKY Management Suite meeting and video reports
Learn more about how to configure it here. |
1308 |
| Endpoint Tracking | Native DHCP functionality allows prevents endpoints from missing OBTP information | 1308 |
| Foundation |
- This update moves the app to a new codebase that’s more stable and reliable - That new consolidated codebase means we can fix bugs quicker and release new features more often |
1308 |
May 3, 2021 - Software Version 30.00.1622
Resolved Issues
| Issue Description | Build |
|---|---|
| Fixed that the default MCU button would sometimes not show in the config tool | 1622 |
| Fixed that the "Discover nodes" would sometimes show on Pexip MCU in the config tool | 1622 |
| Fixed an issue with resolving Hangout Meet URIs | 1622 |
March 30, 2021 - Software Version 30.00.1514
Resolved Issues
| Issue Description | Build |
|---|---|
| Fixed functionality issues around the EWS emulator for Poly endpoints | 1514 |
March 25, 2021 - Software Version 30.00.1479
Resolved Issues
| Issue Description | Build |
|---|---|
| Fixed an issue with searching for video systems in the Config tool | 1479 |
March 24, 2021 - Software Version 30.00.1470
Resolved Issues
| Issue Description | Build |
|---|---|
| Fixed an issue with license handling in Analyze | 1470 |
March 16, 2021 - Software Version 30.00.1440
Resolved Issues
| Issue Description | Build |
|---|---|
| Fixed an issue where Control shows warnings on room systems | 1440 |
March 9, 2021 - Software Version 30.00.1400
New Features
| Feature Name | Description | Build |
|---|---|---|
| Cloud Support |
Support for O365 GCC High, and other national O365 clouds is now available as a preview feature
|
1400 |
| NTLM Authentication for EWS |
NTLM authentication for EWS on-premise deployment scenarios is now available as a preview feature
|
1400 |
Improvements
| Improvement Name | Description | Build |
|---|---|---|
| Faster Data Processing | Faster processing of historical meetings for analytics | 1400 |
Resolved Issues
| Issue Description | Build |
|---|---|
| Fixed an issue with database backup | 1400 |
| A duplicate key issue within the analytical database | 1400 |
| An issue with the DHCP setting for video systems | 1400 |
| Meeting detail report: showing "null" values | 1400 |
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