Service Status – Synergy SKY Support

Planned Service Window - Maintenance 🛠️

Service Update Notification (details below)

March 22, 2025 01:00 UTC - March 23, 2025, 23:00 UTC

Synergy SKY Services

Legend:

No issues ✅

Maintenance 🛠️

Incident ⚠️

Outage ⛔

CONNECT Gateway	Notes	Status
Platform: USA		✅
Platform: Europe		✅
Platform: Asia		✅
Platform: Canada		✅
Integration: Microsoft Teams		✅
Integration: Google Meet		✅
Integration: Zoom		✅
Integration: Facetime		✅

CONNECT SIP registration	Notes	Status
Platform: USA	Issue with inter-zone peer-to-peer (P2P) calls	⚠️
Platform: Europe	Issue with inter-zone peer-to-peer (P2P) calls	⚠️
Platform: Asia	Issue with inter-zone peer-to-peer (P2P) calls	⚠️
Platform: Canada	Issue with inter-zone peer-to-peer (P2P) calls	⚠️

CONNECT for Government	Notes	Status
Platform		✅
Integration: Microsoft Teams		✅
Integration: Google Meet		✅
Integration: Facetime		✅

Integrations / Partners	Notes	Status
Microsoft 365 Calendars		✅
Google Calendars		✅
Cisco Webex Workspaces		✅

Planned Service Window - Maintenance 🛠️

Service Update Notification – Synergy SKY Connect Maintenance Window

Please be advised of an upcoming scheduled service update window for Synergy SKY Connect between:

March 22, 2025, 01:00 UTC – March 23, 2025, 23:00 UTC

During this time, service may be intermittently affected as we perform necessary updates to improve performance and reliability. While we aim to minimize any disruptions, you may experience temporary issues with connectivity and call provisioning. We appreciate your patience and understanding as we work to enhance our platform. Additionally, the following IP addresses are being decommissioned. Make sure to keep the networking/firewall rules up to date.

Decommissioned IP address : 20.56.27.178

Decommissioned IP address : 20.83.178.239

The list of IP addresses used by the Connect service can be found here: IP List

If you have any concerns or require further information, please feel free to reach out to our support team at support@synergysky.com.

Open Synergy SKY Service Issues

Whiteboard and Dual-Screen Layout Consistency - Microsoft Teams

Microsoft is rolling out a new lightweight Teams web client for anonymous users. This may result in inconsistent layout behavior, particularly for dual-screen users who may experience different meeting interfaces depending on which Teams meeting they join. This phased rollout also impacts functionality with Whiteboard access being intermittently available. As this transition continues, Synergy SKY is actively working with Microsoft to ensure feature continuity and a consistent user experience for our customers. We will provide updates as more information becomes available.

Reported: February 25, 2025 - 23:30 UTC

Connect SIP Registration

We are currently investigating an issue with peer-to-peer (P2P) calls between US, EU, Canada and APAC zones on the Synergy SKY SIP Registrar. This does not affect calls between Synergy SKY-registered endpoints and external non-Synergy registered endpoints, Microsoft Teams, Zoom, Google Meet, or Apple FaceTime.. We will provide updates as they become available. For any questions, please contact support@synergysky.com.

Reported: March 7, 2025 - 01:23 UTC

← Incident History

Related to