General Requirements – Synergy SKY Support

Architecture

architecture.drawio.png

Source	Destination	Protocol	Port	Description
Synergy SKY Management Suite	https://outlook.office365.com https://graph.microsoft.com https://calendar.google.com	HTTPS	443	Calendar Integration
Synergy SKY Management Suite	*.joingw.com (1)	HTTPS	443	CONNECT API
Synergy SKY Management Suite	https://webexapis.com *.wbx2.com	HTTPS	443	Cisco Webex Integration
Synergy SKY Management Suite	https://licensing.synergysky.com	HTTPS	443	License API
Synergy SKY Management Suite	https://download.synergysky.com https://download.joingw.com	HTTPS	443	Software Upgrades
Customer Network	Global IP address list (1)	SIP (TLS)	5061	CONNECT SIP
Customer Network	Global IP address list (1)	RTP (UDP/TCP)	55000-56000	CONNECT Media
Customer Network	*.call.vg (1)	SIP (TLS)	5061	SIP Registrar and Call
Customer Network	*.call.vg (1)	RTP (UDP/TCP)	40000-60000	Media

(1)Global IP address list for all Synergy SKY Cloud services: Synergy SKY Cloud IP addresses

Account Type	Permissions Required
Microsoft Exchange User	Microsoft Exchange Integration - Graph API (Microsoft 365) Microsoft Exchange Integration - EWS API
Google Service Account	Google Workspace Calendar Integration

Source	Destination	Protocol	Port	Description
Synergy SKY Management Suite	Synergy SKY Management Suite	SSH	22	Port 22 must be opened "from/to itself" to allow Ansible to install, configure and upgrade the Synergy SKY Management Suite container from the host
Admin's computer	Synergy SKY Management Suite	HTTPS	443	Access to web portal of Synergy SKY Management Suite for configuration and monitoring
Admin's computer	Synergy SKY Management Suite	SSH	22	Access to Linux CLI for advanced troubleshooting