We are constantly working to improve your experience. Please keep an eye on this page for the latest information about new features, enhancements, and issues we have fixed.
To view a list of current known issues, visit our Service Status page.
March 5, 2025 - Software Version 40.11.9263
Features
- Join By ID macro buttons can now be individually shown on endpoints for Teams, Google, Zoom.
- Added support for CONTROL dialing with dual screen enabled.
- Added matching support for new Teams meeting invite format (shorter URL).
- Added new API connection type for GCC levels 4 and 5.
Bug Fixes
- Fixed issue where Grafana lost connection with database after password change.
- Improved feedback if your deployed config exceeds your licenses.
- Fixed issue where Zoom invites matched on wrong meeting ID.
- Fixed issue with changing license type.
- Fixed issue with migration from Appliance to Container for those who were running EWS.
Other Changes
- Deprecated support for TLS 1.0 and 1.1.
- Deprecated Recording support.
February 6, 2025 - Software Version 40.10.9084
Features
- Preview of Dual Screen Plus. A mode that utilizes both video screens for the entire meeting.
- CONTROL whiteglove support extended to compatible Poly systems.
- Updated Join by ID macro with support for Dual Screen.
- IPV6 support for EWS Emulator.
- Testing capability in the Management Suite Config tool for Synergy CONNECT for Government.
Bug Fixes
- Keycloak visual improvements.
- Config tool visual improvements.
- Lobby Auto Admit agent leaves meetings earlier if the room was already admitted.
- Fixed issue with wrongly blacklisting of Webex registered video devices.
- Fixed issue where admin credentials were included in config backups.
- Fixed issue where Join by ID address could be duplicate of a room in use.
- Fixed issue where container could not start due to podman network issue.
- Fixed issue where URLdefense did not work correctly with .us domains.
- Fixed issue with Proofpoint URL rewrites for Teams, Zoom and Google.
Other Changes
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- Dependencies and security patches (Available on request)
November 17, 2024 - Software Version 40.07.8605
Note: Upgrading from software version 31.18.xx to Software version 40.07.8605 or later is an advanced upgrade. Please read this guide: Advanced Upgrade and Installation
This latest release introduces a cutting-edge containerized architecture, aligning the Synergy SKY Suite with the architecture of Synergy SKY CONNECT. Management Suite - Platform 40
Features
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Security Technical Implementation Guide (STIG) mode for deployments in environments where this is required.
Improvements
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Improved dual screen experience for Microsoft Teams and Google Meet with better focus on presentations. Synergy SKY CONNECT is now delivering presentations and speakers in two separate streams between SIP video devices and the meeting. This enables you to both adjust the layout on the video conference device and on the main video stream.
November 15, 2024 - Software Version 31.18.0001
Note: Upgrading from software version 31.18.xx to Software version 40.07.8605 or later is an advanced upgrade. Please read this guide: Advanced Upgrade and Installation
Bug Fixes
- Fixed an issue causing JOIN to stop processing meetings due to null value
Other Changes
- This is the last release were the software has Recording Integration as a feature. Please see Product Lifecycle
September 23, 2024 - Software Version 31.17.8371
Features
- FaceTime meetings are now supported by Synergy SKY. Enabling any SIP device to connect to FaceTime meetings. (blog)
- Emoji support. Send and received from SIP devices 😀👏🎉💗 in Teams, Google and Zoom. (more)
- French and Polish language support on Cisco touch panels for Synergy SKY features.
Bug Fixes
- Fixed an issue with Keycloak timeout, which would automatically log the end user out.
- Fixed a macro issue for Cisco DX70 devices
- Fixed a Join-by-ID issue for Google Calendar and Google Meet meetings
- Fixed an issue with importing config files in the Config tool.
Other Changes
- Improvements on Lobby Auto Admit experience.
- Improved configuration, allowing the deployment to have a default location for API access to CONNECT.
- Improvements for Cisco OBTP verification, prior to meeting start.
July 17, 2024 - Software Version 31.16.7919
Features
- New Webex Connection Type - Private manifest for Webex Fedramp.
- Support for Closed Captions, through the new Call Control macro, for Cisco devices.
- Dual screen macro handled from Suite configuration, for Cisco devices.
Bug Fixes
- Fixed issue where Call Control macro did not work in combination with Join by ID calling.
- Fixed issue with using proxy from the Suite config tool.
- Fixed issue with URL defense and new type of MS Teams invitations.
- Fixed issue with HDX connecting to the Suite EWS emulator.
- Fixed an issue with Microsoft Graph API and meeting organizers set to “null”.
Other Changes
- Deprecation of Teams CDRs as source of information to Insight reports.
- Deprecation of database API for third party visualization applications.
June 12, 2024 - Software Version 31.15.7580
EULA Change
As part of our commitment to transparency and providing you with the best possible service, we have revised our EULA to reflect the latest legal requirements and updates to our services. These changes are designed to better protect your rights and clarify your obligations when using our software.
Key Changes Include:
Provisions for new features and services we have recently introduced. This includes improved clarity on usage rights, restrictions, and responsibilities pertaining to concurrent usage. Specifically, section 11 has been added to address new product concurrency capabilities.
You can review the updated EULA in full at https://www.synergysky.com/support/license-terms/end-user-license-agreement. We encourage you to read the document thoroughly to understand how these changes may affect you.
Bug Fixes
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CMS unable to provision due to max character limit of 100
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Google Calendar error when editing recurring meetings
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Google calendar "sequence contains more than one element"
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CONTROL not showing people count for all configured rooms
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Issue with syncing batches for Join-By-ID resource mailbox
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Join-By-ID Macro text changed from 16 - 12 for MS Teams meetings
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Meeting Details report not found in Insight
Improvements
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Mimecast matching
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Macro distribution more robust
May 2, 2024 - Software Version 31.13.7250
Features
- Public availability of the Workspace Integration for Cisco Webex Control Hub. Synergy SKY management suite integration is now available for all Cisco Webex Control Hub customers.https://help.webex.com/en-us/article/7sw4gab/Cisco-collaboration-devices-certification-program
Bug Fixes
- Fixed issue in Meeting Report Overview where unclassified meetings were causing display issues.
- Fixed issue where character limits were blocking some configurations from being deployed.
- Better Mimecast support for Google meetings.
March 11, 2024 - Software Version 31.12.7081
Features
- New and improved meeting control for web meetings on Cisco Touch Control for all Microsoft Teams, Zoom and Google meetings. With this release you get an even better experience parity with web clients. This tight integration enables Cisco rooms to have client control of the web meeting, and improved on-screen experience on how you see Participant list and Chat.
- Join by ID. Feature configuration and macro management for this feature is now fully administrated through Suite
- New search functionality in CONTROL that allows the admin user to automatically expand all meetings that are returned from the search.
- Amazon Chime support. Receive Chime invitations and connect with one click. Synergy Suite now supports more meetings than any other.
Bug Fixes
- Fixed stability issues for the Lobby Auto Admit feature.
- Fixed ‘add organizer to subject’ functionality for Webex registered devices.
- Fixed issue where Connect calls where deprovisioned at end of buffer time.
- Fixed issues causing calendars to be stuck in doing full synchronization.
- Fixed an issue where meeting information was not found in the header object of Exchange.
- Fixed an issue with matching on MS Teams meeting protected by URL defense.
- Fixed an issue with concurrency handling in the event receiver module.
January 9, 2024 - Software Version 31.10.6698
Features
- Lobby Auto Admit - A safe and secure way to admit VTC rooms waiting in the lobby into the Teams meeting.
- CONNECT for Zoom enabled by default. With this release you can invite or forward any Zoom invitation to your SIP video device and connect to the meeting. Try it today!
Bug Fixes
- Fixed: Synchronization of invites with multiple Secure URLs
- Fixed: OBTP fails when uppercase letters in url
- Fixed: Some meetings not having a meeting type set
- Fixed: Sanitise CMS profiles in config tool
- Fixed issue with some Zoom URLs not matching, leading to Connect for Zoom calls not establishing
- Fixed: One meeting with issues could stop multiple from being processed
- Improvement: OBTP verify interval has been increased to lower network load